In this blog post, We are going to learn how to Setup Entitlement & Milestone in Salesforce.
Entitlements are units of customer support in Salesforce, such as “phone support” or “web support.” They’re typically used to represent terms in service agreements. Learn More here
![Verify an entitlement](https://i0.wp.com/resources.help.salesforce.com/images/a3560c484d1015555faf3b6ab1a890ab.png?w=696&ssl=1)
Milestones are added to entitlement processes to ensure that agents resolve support records correctly and on time. Learn more here
![Set up an entitlement process](https://i0.wp.com/resources.help.salesforce.com/images/69fca916d0f0ef72b2dbcd6988ca791c.png?w=696&ssl=1)
Watch out the below video to learn every single detail about Entitlement process in #Salesforce.
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